What I do now

Enterprise Customer Success Manager at Connecteam. I onboard, retain, and grow customers. I partner with product and support, and I turn friction into process and tools.

Path

Marketing and sales foundation, then customer-facing roles, then CSM. HubSpot depth from MDF. Hands-on building at Connecteam.

Why building matters

I ship dashboards, PDF and certificate flows, and API helpers so CS and customers move faster. Code is how the work gets unblocked — not the job title.

Why hire me

Commercial instincts plus systems thinking. I can sit with a customer, see the pattern, and build the thing that removes it.

Let's talk

Resume and LinkedIn are the primary next step. GitHub is there if you want to see how the tools are built.

Custom object pipelines

Structured HubSpot objects so the book of business lived in the CRM, not in a side spreadsheet.

Automations

Moved handoffs, reminders, and status changes without extra clicks from CS.

Health scoring

Made risk visible early enough to act — before a renewal became a surprise.

Client onboarding websites

Gave clients a place to start, instead of a pile of links and a kickoff call.